Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our AI automation services.
Information We Collect
Personal Information
When you use our services, we may collect personal information such as your name, email address, company name, phone number, and other contact details you provide when creating an account, scheduling consultations, or contacting our support team.
Business Data
Our AI systems process business data you provide to deliver automation services. This may include documents, workflow information, operational data, and other business-related content necessary for our AI solutions to function effectively.
Usage Information
We collect information about how you interact with our services, including access logs, feature usage patterns, performance metrics, and technical information about your devices and browsers.
Automatically Collected Data
We automatically collect certain information through cookies and similar technologies, including IP addresses, browser types, operating systems, referring URLs, and pages visited on our website.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI automation services, including processing your business data through our machine learning models and delivering customized solutions.
Communication
We may use your contact information to send you service-related communications, support responses, product updates, and marketing materials (with your consent where required).
Analytics and Improvement
We analyze usage patterns and performance data to enhance our services, develop new features, and optimize our AI models' effectiveness and accuracy.
Legal Compliance
We may process your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of our users.
AI and Machine Learning
Data Processing
Our AI systems process your business data to provide intelligent automation solutions. This processing is performed securely within our controlled environments and is limited to what's necessary for service delivery.
Model Training
We may use aggregated and anonymized data to improve our AI models. Personal information is never used for training purposes without explicit consent, and we implement strict data anonymization practices.
Data Retention
Business data processed by our AI systems is retained only as long as necessary to provide services. You maintain control over your data and can request deletion at any time, subject to legal requirements.
Information Sharing
Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, such as cloud infrastructure providers, analytics services, and customer support tools. These providers are contractually bound to protect your information.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this privacy policy.
Legal Requirements
We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users or the public.
With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
Data Security
Security Measures
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, regular security audits, and employee training on data protection.
Infrastructure Security
Our services are hosted on secure cloud infrastructure with enterprise-grade security features, including network isolation, intrusion detection, and continuous monitoring.
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and assess the impact. We will notify affected users and relevant authorities as required by applicable law.
Your Rights and Choices
Access and Control
You have the right to access, update, or delete your personal information. You can manage your account settings, review your data, and request copies of information we hold about you.
Data Portability
You have the right to request a copy of your data in a structured, commonly used format, allowing you to transfer your information to another service provider.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team.
Cookie Management
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our services.
International Data Transfers
Global Operations
As a global company with offices in multiple countries, we may transfer your information across borders to provide our services. We ensure appropriate safeguards are in place for international transfers.
Adequacy Decisions
We rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data receives adequate protection during international transfers.
Children's Privacy
Age Restrictions
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through our website or by email.
Continued Use
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or our data practices, please contact us:
Email: privacy@solomontech.ai
Address: SolomonTech Privacy Team
Phone: +374 (55) 29-03-52